Last updated: January 4, 2017

This set of policies is to help you understand what to expect when purchasing a digital product from Orange Lingerie.

 

PATTERN DELIVERY

Upon completion of payment a unique URL will be automatically sent to email address you provided at checkout. Click the link provided in the email to download your file.

Your unique URL will allow 3 download attempts, after which your link will expire. If you are having trouble downloading your file you can email us at info@orange-lingerie.com or reply to your order email.

All PDF patterns will automatically download to your computer’s downloads folder unless you have manually set a unique destination.

If you do not see the download email in your email inbox, check your spam folder. Our emails can end up there since the word “lingerie” is used! Add info@orange-lingerie.com to your list of approved email addresses to avoid this in the future.

 

PATTERN FORMAT

Our PDF patterns are formatted to fit both US Letter as well as A4 size paper.

All PDF patterns include the pattern and a set of detailed sewing instructions all in one file. Note, the PDF document often contains more than 75 pages. We recommend identifying the pages you need to print and printing those pages only.

We recommend downloading the file to your computer, not a tablet or phone.

 

LOST DIGITAL FILES

It is your responsibility to download and store your patterns promptly after your purchase, just as you would a printed pattern. We cannot provide additional download links for lost or deleted files after these 3 downloads have been used up.

 

RETURNS + REFUNDS

Due to the nature of digital downloads, all sales are final and we cannot accept returns.

 

QUESTIONS?

If you have any questions about the patterns or the download process you can reply to the order email you received or email us at info@orange-lingerie.com.